- 14 августа 2017, понедельник
- Онлайн
SUPNET Online Marathon: Giving Bad News
Извините, регистрация закрыта. Возможно, на событие уже зарегистрировалось слишком много человек, либо истек срок регистрации. Подробности Вы можете узнать у организаторов события.
Another complaint on your new feature to deal with, bad news on customer request to deliver or simply say ’NO’? Support champs should know how to do it politely and in a nice way.
Join us for our next SUPNET marathon which starts on August 14 and find out what type of complaints we usually have as support, how to handle complicated cases when you have to refuse to a customer or say that his feature request won’t be implemented, like ever.
We’ll review the message structure and learn the exact phrases which makes your email communication with the customer successful. Marathon includes daily tasks and lots of home reading with a special space for discussions.
Interested? Register right away!☺
If you have any questions, drop us a line at info@supnet.pro